Once an order has entered production — including any embroidery, printing, or other value-added work — it cannot be canceled or refunded.

Our outlining and/or digitizing process begins immediately after each order is placed.

If a refund is requested before production begins, a partial refund may be issued, with $10 deducted to cover preliminary preparation and processing time.

All shipping costs are the responsibility of the customer. This includes fees related to returns, exchanges, and any import or customs duties for international orders.

We are not responsible for additional charges applied by postal or carrier services.

Shipping fees are non-refundable.

Orders placed using a discount code or promotional offer are not eligible for returns or replacements.

For returns, please confirm postage rates with your local post office or carrier before shipping.

We suggest using a registered or trackable delivery method for the best reliability and value.

If a package becomes lost or stolen after shipment, please contact your local post office or carrier with your tracking number to begin a claim.

While LifeStory Designs is not responsible for items once they have been shipped, we are happy to assist in your efforts to locate your package whenever possible.

We cannot issue refunds for lost or stolen items.

Your name, email address, and shipping information

Payment and billing details (processed securely through our payment partner)

Any personalization details you share for your custom order

We may also collect limited technical information such as your browser type or time zone to help improve site performance and user experience.

Process and deliver your order

Communicate with you about your purchase or questions

Improve our products and website experience

Payment processors (for secure checkout)

Shipping carriers (to deliver your order)

Website analytics tools (to understand how visitors use our site)

Our website may use basic cookies to help pages load faster and remember your preferences.

You can disable cookies in your browser settings if you prefer — our site will still function normally.

Request a copy of your stored information

Ask us to correct or delete your information

Withdraw consent for marketing communication

We keep your order details only as long as necessary for accounting, legal, or warranty purposes, then securely delete them.

Our site and products are intended for individuals 18 years or older.

We do not knowingly collect personal data from minors.

We may update this Privacy Policy occasionally to reflect small business or legal changes.

The latest version will always be posted here with an updated effective date.

By using this website, you confirm that you are at least 18 years of age or have permission from a legal guardian.

You agree not to use our site or products for any unlawful purpose or in violation of local, state, or federal laws.

LifeStory Designs offers custom and personalized products made to order.

Because each item is unique, once production begins (printing, embroidery, or personalization), orders cannot be canceled or fully refunded.

Please review your order carefully before submission.

We strive to keep all product descriptions, prices, and images accurate. However, errors may occur. We reserve the right to correct or update information and to cancel or refuse any order placed with incorrect details.

Prices for our products and services are subject to change without notice.

We may modify or discontinue any product or service at any time without prior notice.

LifeStory Designs is not liable for any modification, suspension, or discontinuation of our offerings.

Because our products are made to order, some designs may vary slightly from product images.

Colors may differ depending on your screen or device settings.

We reserve the right to limit quantities or sales to any customer or region at our discretion.

We reserve the right to refuse or cancel any order for any reason, including suspicious activity, duplicate orders, or incomplete payment.

You agree to provide accurate, complete, and current billing and contact information so we can complete your transaction.

We may use trusted third-party platforms (such as payment processors or shipping carriers) to complete orders.

These services may have their own terms and privacy policies, which we encourage you to review.

If you send us photos, reviews, or creative ideas, you agree that we may display or share them (for example, in social media posts or testimonials), unless you request otherwise.

You agree not to post or send anything unlawful, defamatory, or harmful through our contact forms or site.

Your submission of personal data through the site is governed by our Privacy Policy.

Sometimes our site may contain typographical or technical errors. We reserve the right to correct any such issues and to cancel orders affected by incorrect pricing or information.

Any unlawful purpose

Uploading viruses or malicious code

Harassment, abuse, or discrimination

Copying, reselling, or exploiting site content without permission

Interfering with site security or performance

Violation of these rules may result in immediate termination of your access.

All services and products are provided “as is” and “as available.”

We do not guarantee uninterrupted, error-free, or perfectly accurate use of the site.

LifeStory Designs and its team will not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the site or our services, to the fullest extent allowed by law.

You agree to indemnify and hold harmless LifeStory Designs, its owners, employees, and partners from any claims or demands made by third parties arising from your breach of these Terms or your violation of any law or third-party rights.

We may suspend or terminate your access to our services at any time if we believe you have violated these Terms.

You may stop using our site at any time by simply discontinuing use.

These Terms are governed by the laws of the State of North Carolina, USA. Any disputes shall be handled in North Carolina courts.

We may update or modify these Terms occasionally.

Updates will be posted here with a revised effective date.

Your continued use of the site after any changes means you accept the updated Terms.

Our normal processing time is 7–14 business days before shipping.

During high-volume periods (such as new product launches or viral campaigns), processing may take a little longer.

We’ll always do our best to update customers if delays occur.

U.S. Orders: Typically arrive within 2–5 business days after shipment.

International Orders: Usually arrive within 2–3 weeks, depending on your country’s customs and postal systems.

Tracking information will be sent to your email once your order ships.

All shipping fees are paid by the customer and calculated at checkout based on weight, destination, and shipping method.

This includes costs for returns, exchanges, and any import or customs fees for international shipments.

Shipping fees are non-refundable.

Once an order has shipped, it’s in the hands of the carrier.

If your package is delayed, lost, or stolen, please contact your local post office or carrier using your tracking number to start a claim.

We’re happy to assist if your tracking shows issues, but we are not liable for delays or losses caused by postal services or customs.

Please double-check your shipping information before checkout.

LifeStory Designs is not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

Because all items are custom and personalized, we do not accept returns or exchanges unless there is a clear production error or damage upon arrival.

For any issue with your order, contact us within 7 days of delivery.

Just choose your product, add any personalization details, and check out securely on our website.

Once submitted, your order goes straight into our design queue.

Because we start preparing designs quickly, changes aren’t always possible.

If you need to update something, contact us within a few hours and we’ll do our best.

Most custom orders ship within 7–14 business days depending on complexity and volume.

You’ll get a tracking email once it’s on the way.

Not as of October 29, 2025. We will in the near Future.

Shipping costs are calculated at checkout based on your address and order size.

We do our best to keep rates affordable.

Since every piece is custom-made, all sales are final.

We only replace items if they arrive damaged or with a production error.

Contact Us via Contact Page: 🌐 https://lifestorydesigns.com OR email: 📩 [email protected] within 7 days of delivery.

Include photos and a short note — we’ll review it and make it right.

Cancellations are only possible before design or embroidery work begins.

Once production starts, we can’t issue refunds.

Contact Page: 🌐 https://lifestorydesigns.com OR email: 📩 [email protected]

Turn it inside out and wash in cold water.

Avoid bleach and tumble-drying on high heat — this helps your design last longer.

As of October 29, 2025: Gift cards are coming soon!

For now, all items are physical custom products shipped directly to you.

Absolutely — we love special requests!

Send your idea through our contact form and we’ll see what’s possible.

For simple customizations, we go straight to production.

For detailed designs or portraits, we’ll send a preview when needed.

Each piece is made-to-order — some are printed, others embroidered, depending on your chosen style and design type.

Yes! We keep your artwork on file for easy reorders.

Just mention your previous order number or email.

We use soft, high-quality cotton and cotton-blend fabrics for comfort and durability.

Brands may vary slightly by size or color.

Yes — each product listing includes a size guide.

If you’re unsure, size up for a relaxed fit.

Always. We only use your images and information to complete your order and never share them without your permission.

Yes! We occasionally post discount codes through our social pages and newsletter — keep an eye out for those.

We’re based in Washington, North Carolina, USA, and proudly hand-design each piece right here before shipping nationwide.